Shipping policy

Delivery Policy
Thank you for choosing 999flowers. We are dedicated to delivering your fresh floral arrangements and gifts across Hong Kong in perfect condition. Please review our delivery guidelines, cut-off times, and special arrangements below.
1. Delivery Time Slots
We accommodate different delivery windows depending on the destination type to ensure your orders arrive at the right place and time:
  • Business & Corporate Addresses: Deliveries are completed between 9:00 AM and 6:00 PM.
  • Residential Addresses: Deliveries are completed between 9:00 AM and 9:00 PM.
2. Same-Day Order Cut-Off Times
To guarantee same-day arrival within the time slots above, please note our strict ordering deadlines:
  • Weekdays (Monday to Friday): Order before 2:00 PM for same-day delivery.
  • Weekends & Public Holidays (Saturday, Sunday & Holidays): Order before 10:00 AM for same-day delivery.
  • Note: Orders placed after these cut-off times will automatically be scheduled for the next calendar day.
3. Order Tracking
We keep you informed every step of the way. You can track your flower delivery using the following methods:
  • Email & SMS Notifications: You will receive an automated confirmation email once your order is placed, and an SMS alert when our courier departs for delivery.
  • Online Tracking: Log into your 999flowers account, visit the "My Orders" tab, and click on your active order number to view real-time status updates.
  • Customer Support: If you have an urgent inquiry about your delivery status, you can message our team directly via our website live chat or WhatsApp hotline with your Order ID.
4. Unsuccessful Deliveries & Re-delivery Charges
Please ensure the recipient is available or that the location can securely accept the package.
  • Unattended Deliveries: If the recipient is unavailable, our courier will attempt to leave the flowers with the building management, front desk, or receptionist.
  • Failed Delivery Attempts: If our courier cannot access the building, cannot reach the recipient/sender by phone, or is turned away by building security, the order will be returned to our distribution center to preserve flower freshness.
  • Re-delivery Fees: A standard re-delivery fee of HK$100 (plus any applicable remote area surcharges) will apply to schedule a second delivery attempt. Because flowers are perishable, re-delivery must be rescheduled within 24 hours.
5. Severe Weather Arrangements
Your safety and the safety of our delivery couriers are our top priorities. In the event of severe weather conditions signaled by the Hong Kong Observatory, the following policies apply:
  • Typhoon Signal No. 8 (or above) / Black Rainstorm Warning:
    • All delivery services will be suspended immediately.
    • If a signal is hoisted during delivery hours, active deliveries will be paused for safety.
    • Our customer service team will contact you to reschedule your order once the warnings are lowered. [1]
  • Resumption of Service:
    • Deliveries will resume within 2 to 4 hours after the warning is officially lowered, subject to local road and transit conditions.
  • Refunds & Cancellations:
    • We cannot offer refunds for delays caused by force majeure severe weather. We will prioritize your order for the earliest possible delivery slot once conditions are safe.
6. Special Remote Locations
  • Deliveries to remote areas (such as Lantau Island, Discovery Bay, Ma Wan, or outlying islands) may incur additional delivery fees and require longer transit windows. [1]